A casino in Washington needed to replace its video surveillance system, which consisted of banks of industrial VCRs, matrix switches and underperforming digital recording equipment.

The system JDL is building for this casino uses 24-channel, 4CIF hybrid DVRs with H.264 compression, managed by an Enterprise Management Server and DVR Manager software. The technology by JDL integrates directly with the casino's American Dynamics matrix. A virtual matrix will be custom-integrated for the video wall in the Surveillance Suite. Point-of-sale data will be integrated using the JDL POS client. Video to be retained for long-term storage will be managed by the Automatic Archive Video Manager which integrates closely with the Incident Reporting system.

Multi-view workstations provide operators with an adaptable, high-resolution viewing experience featuring real–time, multi-image video display of both live and recorded images.

The casino had looked at a great many competing systems over three years, trying to find a replacement for their VCR recording system. JDL’s products met their criteria for performance, features and adaptability. Decision-makers at the casino determined that JDL's was the most competitve solution available to them based on the following differentiations:

JDL is using the most up-to-date codec available for compressing analog video
JDL systems integrate with today’s IP cameras, and additional integrations are continually being added to the system. The casino was impressed that additional modules they wanted to integrate were already part of the system, integrated into the same workstations the operators used for all other functions. The fact that JDL had the stability and experience necessary to partner on all future projects was also important.
JDL’s ability to provide custom integration was very appealing. JDL was willing to offer its POS system (which integrates real-time video to all register transactions) integrated to the register system of the casino’s choice. JDL is able to integrate analog, serial, or digital data systems that are known today and others that are yet to come. Because JDL designs and compiles the code for their systems in-house, it is a partner able to to provide rapid fixes and feature enhancements. JDL customers don’t have to delay critical component changes, waiting for new software releases from third-party developers.
The casino also expected to need other custom integrations to fit the way their internal systems work. The casino and didn’t want to have to purchase ill-fitting software to meet those needs. This was another differentiating factor for JDL’s system.
The casino felt confident they would be able to receive a high level of support and training from JDL now and into the future. They liked that JDL's systems are backed by a 3-year warranty through one of the largest computer builders in the industry; JDL offers much better and quicker warranty support than many competitors.
JDL addressed the casino staff’s concern that any video system they would purchase today would soon become yesterday’s technology. They feel assured that the up-to-date system JDL provides today will allow them to integrate the technologies of tomorrow as they become available and the casino decides to adopt them. The assurance that JDL is a company heavy on developers actively developing new technologies according to a strategic product development road map — not resting or bringing old and dated technology to the market — helped to allay fears of spending millions of dollars today just to have to make a similar expenditure in a few years.

The casino chose JDL’s video surveillance products because they offer unprecedented performance and value: Superior video with comprehensive enterprise management capabilities on a future-proof open platform at a competitive price.

Meet Casino Video Requirements with Confidence

Casino operators depend on JDL digital video recording solutions to meet and exceed state gaming requirements, achieving the highest levels of video quality, stability, and service.

JDL allows operators to migrate easily and cost-effectively from inefficient old systems with large space and resource requirements.

Zero point of failure (ZPOF) redundancy throughout the system
Advanced security via: sensor relays, sophisticated programmable alarm options, and navigable electronic map of camera locations, both regular and holiday scheduling, all-network access and remote live view and playback via Web client
Capture more through tailored monitoring: PTZ camera support with remote control and programming
Clear identification enabled with real-time recording of high quality video data

Gaming operators also benefit from:

Efficient, executable evidence output to aid law enforcement and prosecution
Customizable, user-friendly software that is easy to learn and to use
H.264 hardware compression for maximum storage and video quality
Superior network performance
Responsive service, exceptional warranties, and no-phone-tree support

Case Study

Reinvention over replacement

An Arizona casino with DVRs in place were facing exploding storage room costs.

JDL was able to retrofit their existing servers with higher storage capacity and hardware encoding to achieve a much higher density recording — they were able to retain their existing boxes and save money while avoiding having to expand their server room space.